Frequently Asked Questions
Everything you need to know about shopping with Robert Goddard.
What are your standard delivery options?
We offer standard UK delivery within 3-5 working days, as well as an express next-day service for orders placed before 2pm. International shipping rates and timelines vary by destination.
How do I return an item?
You can return any unworn items in their original packaging within 28 days of purchase. Please use our online returns portal to generate a shipping label or visit one of our physical stores.
Are your products 100% authentic?
Yes, Robert Goddard is an authorized retailer for all brands we carry. Every item is sourced directly from the manufacturer to guarantee absolute authenticity.
What payment methods do you accept?
We accept all major credit and debit cards, including Visa, Mastercard, and American Express. We also offer flexible payment options through Klarna and Clearpay.
Can I track my order?
Once your order has been dispatched, you will receive a confirmation email containing a tracking link so you can monitor your parcel's journey in real-time.
Do you offer a Click and Collect service?
Yes, you can choose to collect your online order from any Robert Goddard store location for free. You will receive an email notification when your items are ready for pickup.